Returns & Refund

At Steam-Nest, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward 30-day return and refund policy. Here’s how it works:

1. Return Eligibility

  • Timeframe: You can request a return within 30 days of receiving your product.
  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. Items that are damaged or show signs of use cannot be returned.

2. How to Request a Return

  • Contact Us: Email us at contact@steamnest.com with your order number and reason for the return. We’ll provide you with a return authorization and instructions.
  • Packaging: Carefully package the item to avoid damage during return shipping. Include a copy of the original receipt or order confirmation.

3. Return Shipping

  • Cost: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  • Shipping Method: Use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refund Process

  • Processing Time: Once we receive and inspect your return, we will process your refund. This typically takes 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. You will receive a notification once your refund has been processed.

5. Exchanges

  • Policy: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

6. Damaged or Defective Items

  • Report: If you receive a damaged or defective product, please contact us immediately at contact@steamnest.com. We will provide instructions for returning the item and ensure that you receive a replacement or a full refund.

Contact Us If you have any questions about our Returns & Refund Policy or need assistance with a return, please reach out to us at contact@steamnest.com. We’re here to help!

Thank you for shopping with Steam-Nest. We appreciate your business and look forward to serving you again.